Order food, we cook it, you pay the rider when it arrives. Book a table and we hold it for fifteen minutes.
The rest of this page is the careful version of those two sentences.
1. Who these terms are between
Goreto, a restaurant at Siliguri, West Bengal, India, and you. By placing an order or booking a table through this website you accept them. If you do not, please order by phone instead.
2. Your account
Ordering requires signing in with Google. Keep your Google account secure; anything ordered through your account is treated as ordered by you. Tell us immediately if you think someone else has used it.
We may suspend an account that is used for hoax orders, abuse of our staff or riders, or repeated refusal to accept delivered food.
3. The menu and prices
- All prices are in Indian Rupees and include applicable taxes unless the dish says otherwise.
- The menu is live. Dishes and prices change when the kitchen changes them, and the price that applies is the one shown when you place the order.
- Photographs are of our food but are illustrative. Plating and portion can vary.
- A dish can sell out between your adding it to the cart and our reading the order. If that happens we will call you before cooking anything else.
4. Placing an order
Submitting an order is an offer to buy, not a completed sale. The sale is made when we accept it — you will see the order move to Accepted on your orders page. We may decline an order, and will tell you why, if a dish is finished, the address is outside the area we deliver to, the kitchen is at capacity, or we cannot reach you on the number given.
5. Delivery and pickup
- We deliver within the area we serve in Siliguri. If your address falls outside it we will tell you and you may collect instead.
- Any delivery fee is shown before you confirm, and the total you see is the total you pay.
- Delivery times are honest estimates, not promises. Weather, traffic and a full kitchen all affect them.
- Give us an address someone can find. If the rider cannot reach you, cannot find the address, or you are not there, we may complete the delivery attempt and still charge for the food.
- For pickup, please collect within 30 minutes of being told the order is ready. After that we cannot vouch for it.
6. Paying
Goreto is pay on delivery. You pay the rider when the food arrives, or the counter when you collect. Nothing is charged through this website, and we never ask for card or bank details — on this site, by phone, or on WhatsApp. If anyone claiming to be Goreto asks you for them, it is not us.
7. Cancelling and refunds
- You may cancel free of charge until the order is accepted. Message us on WhatsApp and we will confirm.
- Once cooking has started we cannot cancel it, because the food is made to order.
- If the food arrives wrong, cold or spilt, tell us the same day — photographs help. We will replace it or take it off the bill. That is a genuine promise, not a formality.
- Since nothing is charged in advance, there is normally nothing to refund. Where money has changed hands, we return it by the same route.
8. Allergies and dietary needs
Tell us in the order note and we will do our best. But our kitchen handles gluten, dairy, nuts, mustard, soy, eggs, fish and shellfish in one shared space, so we cannot guarantee any dish is free of a given allergen. If a reaction would be severe, please call us before ordering and speak to someone rather than relying on a note.
9. Table bookings
- A booking is a request until we confirm it. You will see it change to Confirmed.
- We hold a confirmed table for 15 minutes past the booked time, after which it may go to someone waiting.
- Please tell us if your numbers change, or if you cannot come. A quick message frees the table for another family.
- We may decline or move a booking when the restaurant is full or closed for a private event, and we will always tell you why.
10. Using this website properly
Please do not attempt to break into the site or its database, scrape it wholesale, place orders you do not intend to accept, or impersonate anyone. The design, text, photographs and the Goreto name are ours; the food is yours once you have paid for it.
11. What we are responsible for
We are responsible for the food we cook and for handling your information as described in our Privacy Policy. We are not responsible for a delivery delayed by something outside our control, nor for losses beyond the value of the order itself.
Nothing here removes any right you have under Indian consumer law, including the Consumer Protection Act 2019. Where these terms and that law disagree, the law wins.
12. Changes and disputes
We may update these terms; the date at the top shows when we last did. The version that applies to an order is the one published when you placed it.
These terms are governed by the laws of India, and the courts at Siliguri, West Bengal have jurisdiction. Before anyone goes near a court, please talk to us — nearly everything is fixed with one phone call.